1. Who we are
ElevaTrack is a service operated by ElevaTrack Technologies Inc., Rafidia Street, Al-Hawooz, Nablus 000972, State of Palestine (+970 592 722 964). In this policy “we”, “us” and “our” refer to ElevaTrack Technologies Inc.
2. Scope
This policy applies to data we process when you:
- Use the ElevaTrack Telegram bot.
- Receive WhatsApp alerts generated by ElevaTrack.
- Visit our websites or contact our support team.
3. Data we collect
- Identity Data – name, unit number, role (tenant, guest, maintenance staff), phone number, Telegram ID, WhatsApp number.
- Communication Data – Telegram command logs, WhatsApp message IDs and status (sent / delivered / read).
4. How we use your data
- Authenticate users and manage floor-level access.
- Send real-time elevator permissions.
- Respond to enquiries and provide customer support.
- Comply with legal obligations and protect our systems.
5. Your WhatsApp communications
- We will contact you on WhatsApp only after you opt in to WhatsApp alerts.
- Opt-in text: “ElevaTrack will send elevator safety notifications and service updates to your WhatsApp number. You may opt out at any time by emailing [email protected].”
- Message categories: elevator permissions and payment details
- Opt-out – email [email protected]; we honour the request within 24 h.
- Out-of-window messages use Meta-approved Message Templates; we monitor block / report rates to maintain quality.
- WhatsApp is not an emergency-service channel. Dial local emergency numbers in an emergency.
6. Sharing & international transfers
We do not sell or rent your data and we have no external contractors. Data is shared only with:
- Cloud hosting & analytics providers under strict agreements.
- WhatsApp LLC / WhatsApp Ireland Ltd. to deliver messages and obtain delivery analytics.
- Law-enforcement or regulators where legally mandated.
7. Retention
WhatsApp message IDs & metadata: ≤ 90 days, then deleted or anonymised.
Elevator-usage logs: 5 years, then anonymised.
Telegram command history: 12 months.
8. Your rights
You may request access, correction, deletion, export or restriction of your personal data and object to certain processing. Email [email protected] or write to the address in §1. You may also complain to the Palestinian Data Protection Authority or your local regulator.
9. Changes
We may update this policy. Material changes will appear here and, where appropriate, be communicated directly (e.g., via WhatsApp or email).